Frequently Asked Questions
Everything you need to know about your beauty journey with Make Waves.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy on all unopened and unused beauty products. Please contact our support team to initiate a return or exchange.
Are Make Waves products cruelty-free?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and never tested on animals.
Do you offer international shipping?
Currently, we ship to over 25 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
How should I store my skincare products?
To maintain potency, store your products in a cool, dry place away from direct sunlight. Some serums can also be refrigerated for an extra cooling effect.